Support and Services for Distance Learning at DCC
Distance learners have access to a number of supports, including an orientation to
online learning, and a host of remote services similar to those available to our on-site
Testing services: Distance learning students may take placement tests or proctored exams for classes
using remote proctoring through the Testing Center.
Tutoring services: DCC currently offers two online tutoring services (Net Tutor and ThinkingStorm) as well as remote appointments with our staff in math,
science, and writing.
Library and information services: The Francis U. and Mary F. Ritz Library provides online support to students through live chat, assistance by appointment (online or by telephone),
and also through a series of live programing and pre-recorded video for classroom
or individual use.
Remote learning tips from faculty: DCC has posted tips for online learners on the website. Additional information is available via login through myDCC.
Academic advising: DCC is offering online appointments for academic advising.
Technical support: The Helpdesk at DCC is directly linked through myDCC with student/staff login. Students
can call or email 24/7, and receive technical support during extended business hours.
Orientation to online learning: Students enrolled in online courses can login to myDCC and select “My Courses” to
access the orientation to taking an online class!
Important policies related to Distance Learning at DCC
Online Student Identity Verification Policy
The Code of Conduct in the Dutchess Community College Student Rights and Responsibilities
Handbook specifically prohibits all forms of cheating, plagiarism and academic dishonesty.
Please see complete information on the Identity Verification Policy here.
Information for out-of-state students enrolled in distance-learning courses
Federal regulations require institutions delivering courses by distance education
to provide students or prospective students with contact information for filing complaints
with the state approval or licensing entity in the student’s state of residency and
any other relevant state official or agency that would appropriately handle a student's
complaint. Distance-learning students at DCC can find contact information for filing
SUNY students should first attempt to resolve complaints with the SUNY campus. The
Student Handbook usually describes the appropriate complaint procedures. However,
the U.S. Department of Education regulations require each State to have a process
to handle complaints for all institutions in their state, except Federally-run institutions
(including service academies) and tribal institutions such as tribally-controlled
community colleges. For purposes of HEA eligibility under these regulations, the State
remains responsible for responding to complaints about institutions in the state regardless
of what body or entity actually manages complaints.
Institutions delivering courses by distance education are required to provide students
or prospective students with contact information for filing complaints with the state
approval or licensing entity in the student’s state of residency and any other relevant
state official or agency that would appropriately handle a student's complaint. State
contact information has been collected by the State Higher Education Executive Officers
(SHEEO), and is available here.