Management/Professional Positions

Assistant Director of Information Security and Systems Architecture

General Description

The Assistant Director of Information Security and Systems Architecture is a 12 month Management / Confidential position, reporting to the Director of Information Technology. He/she provides strategic, administrative and technical services that plans for, oversees, supports, installs, sets up, controls, and maintains the College’s server structures and information security. This position conducts research and develops recommendations for strategies and technological solutions to address college needs. The incumbent is responsible for installation, maintenance and technical support of a comprehensive array of increasingly sophisticated Information Technology services hardware, software, and server technologies.

Duties and Responsibilities

  • Responsible for the management, enhancement and support of the server hardware and software technologies and infrastructure; troubleshoots software and brings system problems with recommendations for solution to the attention of the Director.
  • Manages campus software tools and hardware devices designed to allocate, monitor, and protect information systems security and resource allocations.
  • Assists the Director and Associate Dean with the planning and development of information technology services, information security, access control, and other system needs of the campus; researches and evaluates options and recommends improvements to campus systems.
  • Recommends technical specifications and purchasing documents for the purchase and acquisition of server hardware and software after evaluating the suitability for specific purposes.
  • Manages various technologies used to protect the college’s information resources, including but not limited to the use of data backup servers and appliances as well as NAS snapshots and replication technologies.
  • Ensures the proper performs all routine system maintenance, security and backup procedures in accordance with accepted computer system management practices.
  • Manages difficult or complex infrastructure implementation and project management tasks such as drawing up plans and monitoring progress of work in conjunction with SUNY system and other campus departments.
  • Develops and plans and processes to ensure minimum risk to services or systems due to error and/or emergency.
  • Interacts with vendors for product pricing information, technical literature, equipment maintenance and repair, training and other issues.
  • Performs research, recommends, and provides technical support and guidance for current and future college hardware and software platforms, such as DOS, Windows, Linux, Unix, Citrix, Oracle, VMware, SAN, Firewall, Anti-virus, SPAM, and other common and required applications.
  • Provides guidance and recommendations to campus technical assistants and other support staff for campus wide technologies and information technology services.
  • Actively participates in professional development programs, workshops and seminars to remain current on topics related to area of responsibility.  Maintains certifications as required including but not limited to:  MCP - Microsoft Certified Professional,  MCSE - Microsoft Certified System Engineer.
  • Participates in departmental, divisional, and institutional assessment activities.
  • Performs other related duties as assigned.

Required Knowledge and Abilities

  • Working knowledge of and proficiency with wireless computer, network, and telecommunications and telephony hardware and software.
  • A thorough working knowledge of data, communication and printer networks and network management techniques.
  • Knowledge and ability to make programming changes to application software, interpret technical manuals and identify, and correct hardware and software problems.
  • Must be physically capable of inspecting and performing work in buildings, grounds and other campus facilities, including climbing ladders, entering crawlspaces, walking, etc. Must be able to handle a variety of hand tools; lift, carry, push or pull a variety of tools, equipment and materials, climb, balance, stoop, kneel and crouch to gain access to work areas, wiring and building systems.

May require work in dusty and dirty places including utility rooms, closets, chases and mechanical spaces where equipment may be oily and greasy. May work out-of-doors in all types of weather.

  • Ability to interpret user needs and work effectively with users in an information exchange relationship.
  • Excellent interpersonal skills with the ability to interact with all levels of faculty, students and administrative staff; ability to communicate effectively verbally and in writing. 

Qualifications

  • Bachelor’s degree in computer science, electronics or related discipline. Master’s Degree or additional coursework in programming, telecommunications, computer networking or other related areas are desirable.
  • Five years progressively responsible experience in the computing and telecommunications environments required.  Experience in a higher education / community college environment is preferred.

To apply, please submit the following application materials:  cover letter, resume, and salary requirements to humanresources@sunydutchess.edu .  Please include Assistant Director of Information Security and Systems Architecture in the subject line.

Alternative Submission Method: Mail/Fax

Office of Human Resources Management
Dutchess Community College
53 Pendell Road
Poughkeepsie, New York 12601

Fax: (888) 617-1501

DCC is proud to be a two-time recipient of the Poughkeepsie Journal’s Richard K. Wager Workplace Diversity Award, and encourages applications from minorities, veterans, the disabled and all others (AA/EOE).

Posted 8-24-14

-------------------

Information Technology and Instructional Media Manager  

General Description

This position is a 12-month, management, exempt position reporting to the Director of Information Technology. The Department of Information Technology provides academic and administrative instructional media, computer, and communications support for the College. The Information Technology and Instructional Media Manager will lead and supervise instructional media and help desk personnel and provide strategic direction as well as the day to day oversight of the instructional media department, computer support services help desk and all audio/visual, hardware, and software products and devices required to support the teaching and learning experience and the user desktop computing environment. The incumbent will be responsible for managing, maintaining, and controlling all instructional media technology and equipment as well as the performance of computer support services to customers and ensure that service levels are tracked and customer expectations are met or exceeded. The Information Technology and Instructional Media Manager provides administrative support and supervision to diverse teams comprised of full-time, classified staff and part-time student workers. The teams are collectively responsible for providing first-line maintenance, control, and customer support of computer account provisioning and access, instructional media, and computer hardware, software, enterprise applications. The position requires responsibility for designing and delivering/conducting training programs to educate the organization’s instructional media and computer users about basic and specialized equipment and applications. This individual will work cross-functionally in the development and implementation of information technology and infrastructure projects.

Duties and Responsibilities

  • Oversee Computer Support Services to ensure that computer support (student, faculty, administrative, and clerical populations) problems are resolved in a timely and effective manner; enabling users to access needed information and utilize technology resources effectively.
  • Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology and equipment needs, and respond to customer service concerns.
  • Direct the instructional media and end user support services teams’ workflow and customer interactions.
  • Manage the work schedule for the teams to ensure appropriate resource allocation.
  • Create systems for responding to customer inquiries via telephone, online networks, and mail.
  • Supervise, manage, train and develop teams of staff to ensure a high level of area proficiency and customer satisfaction.
  • Plan and schedule levels of staffing according to departmental needs and anticipated volume.
  • Establish and monitor service level targets/benchmarks and measure performance against those benchmarks.
  • Evaluate, develop, provide, coordinate, oversee, and promote digital media services and instructional technology use and innovation in support of the teaching and learning needs of the college faculty, students, and staff.
  • Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to customer issues.
  • Recommend and advise on the purchasing of all instructional, audiovisual, digital, and computing equipment and applications.
  • Develop and provide schedules for the timely and proper replacement and updates for all instructional and computer equipment, hardware and software.
  • Responsible for process documentation and process development.
  • Measure and report on unit performance via metrics and indicators of service level activity and customer satisfaction. Provide regular help desk performance and utilization reports to departmental and College leadership.
  • Analyze performance statistics on a weekly basis and provide recommendations for process improvement in support of team metrics.
  • Track and analyze media and computer support issues, response and resolution rates to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on IM and support personnel.
  • Coordinate with and maintain relationships with cross-functional departments to ensure efficient operations.  
  • Partner with instructional departments and teams to develop and provide tutorials, guidelines, information, and support to faculty and students.
  • Participate in the development and administration of the budget associated with digital media services and instructional technology; forecasts and recommends additional funds needed for expenditures.
  • Develop and maintain comprehensive documentation.
  • Responsible for organizing and conducting user-level training and overview for a variety of ever-changing instructional and computer equipment, systems and applications.
  • Participate in departmental, divisional, and institutional assessment activities.
  • Other duties as required.

Required Abilities, Skills and Knowledge

  • Excellent supervisory and leadership skills.
  • Excellent written and verbal communication skills.
  • Ability to establish and maintain effective working relationships with internal and external clients/vendors.
  • Ability to work independently under minimal guidance.
  • Ability to troubleshoot hardware, software, digital media, and audiovisual issues.
  • Ability to work under pressure and maintain composure and professionalism in an interrupt-driven environment. Must be able to multi-task.
  • MCSE (Microsoft Certified Solutions Expert) with a specialization in Desktop. Infrastructure is preferred.
  • Standard desktop support toolsets and applications as required.  
  • Current knowledge of digital media and instructional technology delivery methods, services, applications, theories, tools, principles, and methodologies.
  • Knowledge of and ability to interpret and apply federal, state, and local policies, procedures, laws, and regulations.
  • Knowledge of learning theories for the purpose of appropriate selection, development, and application of digital media services and instructional technologies.
  • Knowledge of Windows and Macintosh desktop platforms.
  • Knowledge of enterprise mobile messaging devices.
  • Knowledge of antivirus products such as Sophos or McAfee.
  • Knowledge of remote access solutions such as Cisco or Juniper a plus.
  • VDI technologies such as Citrix Xenapp, VmWare View or other required packages.
  • Implementation, deployment and support of help desk queue management software.

Qualifications

  • Bachelor’s degree in computer sciences or related field required.
  • 5+ years of relevant experience in the areas of instructional technology / digital media services and technical end user support services experience including at least 2 years of supervisory experience.

Experience in a higher education environment is highly preferred.

To apply, please submit the following application materials:  cover letter, resume, and salary requirements to humanresources@sunydutchess.edu . Please include IT Manager in the subject line.

Alternative Submission Method: Mail/Fax

Office of Human Resources Management
Dutchess Community College
53 Pendell Road
Poughkeepsie, New York 12601

Fax: 1-888-617-1501

DCC is proud to be a two-time recipient of the Poughkeepsie Journal’s Richard K. Wager Workplace Diversity Award, and encourages applications from minorities, veterans, the disabled and all others (AA/EOE).

Posted 07-03-14